Copy Writing, Editing and Content Development

• Crafted search-engine optimized (SEO) content including website copy, articles, and blog post
• Conducted research and interviews in order to write white papers, case studies, user guides, e-learning, and training materials
• Experienced with widely used database software, Content Management Systems (CMS) and Customer Relationship Management (CRM) tools
• Wrote, proofread, revised, and distributed press releases for local business people and products
• Wrote and developed, from conceptualization through production and publication, digital marketing collateral including sales content for e-commerce, video scripts, and trade show presentations
• Edited, published, and maintained archives of online news content
• Extensive editorial, journalism, and creative writing experience

Marketing and Business Development

• Consulted with businesses to develop solutions that fit their needs
• Established relationships with customer leads generated by “warm” outbound and inbound calls
• Supported business development unit by establishing partnerships and negotiating contracts with leading technology partners
• Supported product development team with technical project management to improve quality of product offerings, sales and service
• Developed and distributed press releases/content for print and online advertising, e-mail marketing, magazine articles, letters from company executives, and corporate communications

Customer Service and Business Relationships

• Facilitated daily production as liaison between in-house graphic design studio and branch office staff, responsible for routing, proofreading, and tracking proofs of marketing materials
• Developed and cultivated relationships with vendors and business partners in order lower costs, increase quality, and most effectively meet business goals
• Hired, trained and managed small staff of employees and independent contractors
• Maintained and optimized customer databases for more effective follow-up with new leads and stronger engagement with existing customers, sales and service
• Provided technical setup, configuration, demonstration and training for sales partners, trade shows exhibitors and attendees, resellers, and end-user customers

University of Minnesota – Twin Cities

• Bachelor of Arts
• English major, Latin minor
• Honors graduate, magna cum laude

Undergraduate Research Opportunities Program

• Grant recipient

Academy of American Poets

• James A. Wright Annual Prize in Poetry Award
• Honorable mention

Golden Gopher Scholarship Fund

• Scholarship recipient

South Dakota American Legion Boys State

• High school student representative

Salutatorian of graduating class

• Dakota Valley High School, North Sioux City